Manage Reviews at Scale and Protect Your Brand Reputation

Alchemer (formerly Chatmeter) helps multi-location businesses monitor, respond to, and improve online reviews—driving better ratings, customer trust, and in-store visits.

What You’ll Get in Your 30-Minute Demo:

Centralized Review Management for every location in one platform
Faster Response Workflows with pre-built templates and auto-routing
Insights That Drive Action — see what your customers love (and what they don’t)
Boosted Star Ratings by improving local service and closing the feedback loop

Who this is for:

Our review management software is purpose-built for enterprise brands that need to:

Monitor and respond respond to reviews from hundreds or thousands of locations
Automate review response workflows across platforms (Google, Yelp, Facebook, etc.)
Identify common customer concerns and improve service with AI-powered insights
Protect brand reputation in real time

👉 Marketing agencies — this isn’t for you.

If you’re an agency, click here to learn more about our partner program

Request your free demo

See how our platform can transform your business in just 30 minutes

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Join 11,000+ companies TRANSFORMING their business with Alchemer

Everything You Need to Manage Reviews Faster

Powerful features designed to help your business scale faster and operate more intelligently.

Ratings Booster Tools

Identify top-performing stores and help lower-rated locations improve with proven tactics.

Brand Protection

Flag critical reviews, monitor trends, and respond quickly to avoid PR issues before they escalate.

Smart Response Workflows

Automate approvals, assign reviews to local managers, and use customizable templates to save time.

Sentiment & Theme Analysis

Understand what customers are saying at scale — and make smarter decisions from review data.

Centralized Review Inbox

See every review from every source in one dashboard — filter by location, keyword, sentiment, and more.

Review Site Optimization

Ensure every listing is 100% complete, accurate, and SEO-optimized to rank in the Map Pack.

What Our Customers Say

Join thousands of satisfied customers who’ve transformed their business

★★★★★

“We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location.”

A&W spokesperson

★★★★★

“Working with the Chatmeter team has been the best. The account reps take a genuine interest in helping Brookshire Brothers improve and grow. They’re always quick to help however they can. I work with quite a few vendors, and Chatmeter 100% takes the cake.”

Mary Perkins Digital Media Associate at Brookshire Brothers

★★★★★

“One of the best features of the Chatmeter platform has been the ability to push out creative posts to social media channels across more than 55 locations across Canada with a single click.”

Marketing Manager Mister Transmission

Ready to Master Review Management?

Get a personalized demo to see how Alchemer helps you boost ratings and build trust at scale.