Resource Library: Case Studies

When Bonnie Chiurazzi, a seasoned market research and consumer insights professional, was laid off from her previous role, she stood at a career crossroads. With more than 16 years of

Scholar Fund partnered with Alchemer to amplify student voices and build scalable support systems for college and career readiness. By saving days of data cleaning, supporting multiple languages in a

c2c Railway was on the wrong track when it came to understanding its customers’ digital journeys, ticket sales told part of the story, but fragmented feedback and low app store

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value to the organization, working directly with senior leadership. This leadership support comes with expectations for

Alchemer helped Flashscore break through long-held assumptions and see their users in a whole new light. What started as one ambitious survey sparked a company-wide transformation—reshaping strategy, fueling millions in

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders and inquiries multiplied, they wanted to be sure customers were satisfied after contacting customer support.

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling

Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.

Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s