One platform for what your shoppers say — and what they see
Your shoppers are already telling you what's wrong. Is anyone listening?
A shopper stops visiting and never says why — the answer’s sitting in a survey nobody read. A location’s hours are wrong on Google, and a hungry customer keeps driving. An unanswered review sits there for a week, quietly talking the next ten people out of a visit.
None of this is one big problem. It’s a hundred small ones, scattered across tools that don’t talk to each other.
Alchemer connects them. One platform for collecting feedback, managing your reputation, and keeping your listings accurate — across every location, without hiring an agency or standing up a research team to do it.
Everything you need to turn feedback into foot traffic
Alchemer Collect + Connect
Capture feedback the moment it happens — at the register, the pump, or the pickup counter — and route it straight to the person who can act on it. SMS, QR, kiosk, email, or in-app, wherever your shoppers already are.
Alchemer Reputation Management
AI-driven insight into what every review is actually saying, with automated response and anomaly detection, so a problem at one location doesn't sit unanswered for a week.
Alchemer Listings Management
Accurate hours, addresses, and location details across every directory shoppers check before they visit — synced in bulk, not location by location.
Multi-location retailers are already seeing the difference
Grocery Outlet
Moved app ratings from 1.6 to 4.8 stars across 540+ stores by connecting feedback to the moments that actually drive loyalty.
Brookshire Brothers
38% more page-one Google rankings and an 81% review response rate across 200+ grocery, fuel, and pharmacy locations.
Pilot Flying J
Fan Signals™ segmentation found 87% of surveyed loyal customers were “most loyal” — with 18,000+ survey responses gathered in four weeks.
Pawn America
An 8,458% increase in 5-star reviews, driven by frontline staff who own the customer experience at every location.
See it on your locations, not a demo script
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