The Best Customer Satisfaction Software

Alchemer gives CX teams the flexibility to collect feedback anywhere, uncover actionable insights with AI, and connect customer feedback to the people and systems that can act on it.

68%

of new customers say Alchemer is easier to use

7 in 10

prefer Alchemer’s design and customization

77%

say Alchemer delivers exceptional value

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Trusted by Leading Brands Who Closed the Loop Faster

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Why Leading CX Teams Choose Alchemer

AI-Powered CX Insights

Summarize customer feedback, identify emerging trends, and uncover actionable insights with AI.

Faster Time to Action

Turn customer feedback into measurable improvements with AI-assisted analysis and automated workflows.

400+ Integrations

Bank-level encryption and SOC 2 compliance to keep your data safe and secure.

Built for CX Teams

Give every stakeholder access to the customer insights they need with secure collaboration and enterprise controls.

24/7 Support

Round-the-clock expert support when you need it most.

99.9% Uptime

Reliable infrastructure with industry-leading uptime guarantees.

See How We Compare

Feature		Other Platforms
Fast Setup (under 7 days)
400+ Native Integrations
AI Text Analytics
Transparent Pricing
Enterprise security

Real Results From CX Teams Using Alchemer

50%+

reduction in feedback analysis time

Turn complex feedback into consistent, reliable insights.

Washburn & McGoldrick reduced analysis time by more than 50% while improving consistency and eliminating bias—helping them deliver deeper insights faster than larger competitors.

See Why Customers Love Alchemer

Alchemer support (rarely needed but greatly appreciated) seals the deal for me! I've been using Alchemer daily for years, and their platform is extremely reliable, easy to work in, and flexible, and their support is off-the-charts..."

Review by Susan B.President/CEO

Makes my life so easy... things I like most about Alchemer would probably be the ease of use, ease of implementation, ease of integration, number of features, number of question types, ease of styling surveys and reports, text analysis, and more..."

Review by Linda E.Director of Consumer Engagement

Just launched my first 3 surveys with Alchemer and it was so smooth and easy to use! I've never done a survey before this so I was nervous about trying Alchemer. Had I known how easy it would be and the number of intuitive features..."

Review by Tim S.CEO / Chief Strategy Officer

See What the Right CX Platform Can Do

Whether you’re building a new CX program or looking for a platform that can do more, Alchemer helps you collect better feedback, uncover meaningful insights, and turn customer input into action.

See how AI-powered analysis, automated workflows, flexible feedback collection, and enterprise-ready capabilities can help your team improve experiences across the customer journey.

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