Alchemer vs. GetFeedback

Feedback Made Simple, Actionable, Proven

Alchemer isn’t just a tool – we are a strategic partner committed to aligning seamlessly with your existing processes. Unlike other solutions, we recognize that feedback should integrate effortlessly into your operations, extending your customer and employee feedback capabilities without disruption. Check out this comparison and learn why the Alchemer platform is the fastest, easiest, most-effective way to close the feedback loop with your customers.

“Powerful features yet also user friendly (in contrast to a solution like Qualtrics that is powerful but very hard to use or SurveyMonkey that is easy to use but less feature- rich) as well as great customer service”

— Morgan L.

Just some of our customers who are transforming their businesses with Alchemer

Alchemer VS SurveyMonkey

Question Types

Alchemer

93%

SurveyMonkey

86%

Qualtrics

91%

Survey Builder

Alchemer

93%

SurveyMonkey

90%

Qualtrics

90%

Branching/ Skip Logic

Alchemer

91%

SurveyMonkey

86%

Qualtrics

89%

Quality of Support

Alchemer

87%

SurveyMonkey

86%

Qualtrics

87%

About the data

The data provided in this comparison report comes from G2, a leading peer-to-peer review platform that allows users to compare the best business software and services based on user ratings and social data. These reports were compiled using G2 Compare Reports, a feature that allows side-by-side comparison of up to four competing products based on satisfaction ratings, highlighting the leading product for each metric.

Predictable Pricing

Unpredictable Pricing

SurveyMonkey + GetFeedback

Top consideration 1: Pricing Model

Alchemer has predictable pricing, not limited by the number of responses collected. GetFeedback & SurveyMonkey operates on per-response pricing, beginning at 10,000 responses (+$0.80 overage/response), plus they limit the number of responses per month or year (plan dependent) starting at 10,000 responses.

SurveyMonkey pricing can be unpredictable, with many customers reporting “surprise bills” due to exceeding their limit on responses.

Top consideration 2: Question Types

Alchemer offers 43 question types, more than twice as many as GetFeedback & SurveyMonkey. Plus, SurveyMonkey has significant functional gaps with no advanced, enterprise functionality.

Different Question Types

SurveyMonkey + GetFeedback

24/7 Email Support

Limited Support

SurveyMonkey + GetFeedback

Top consideration 3: Support

GetFeedback & SurveyMonkey have very limited availability for those seeking direct assistance – they offer limited phone support to only select customers.

Alchemer offers 24/7 email support, plus phone and chat support during regular business hours.

Why Alchemer?

There are more options available to you than just GetFeedback. Step up to Alchemer, with 43 question types, many more advanced features, and plenty of support, at a price you can trust.

Alchemer is fast, flexible, secure, and easy. That’s what G2 reviewers believe.

Ready to learn about GetFeedback alternatives?

Schedule a demo by completing the form below.

168 Centennial Parkway Unit #250
Louisville, CO 80027

800-609-6480
alchemer.com