Alchemer Pulse

Instantly turn noisy text feedback
into signals you can act on

Text analysis that gets you to the heart of
what customers really think and feel.

AI built for curious,
customer-obsessed teams
Alchemer Pulse helps you uncover hidden customer
insights and transform them into business impact.

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sentiment
Customer Feedback: Product Quality/ Satisfaction or Product Part: Straps
Graph showing customer sentiment: online experience, customer care and logistics
Outcome of utilizing Alchemer Pulse
COLLECT & UNIFY

Understand your customers—
in their own words.

See all your feedback in one place

See every comment from all of your open text feedback sources

Instantly identify sentiment & theme

Break apart every piece of feedback to identify sentiment with unmatched granularity and accuracy

Understand the story

Effortlessly generate insights as you segment and filter your feedback data for quick, actionable summaries.

CUSTOM REPORTING

Crunch words into numbers

Understand audience sentiment, see how it influences key metrics, and slice your data any way you want. Once you know what your audience really cares about, you can get out there and make a difference.

CUSTOMIZABLE DASHBOARDS

Get everyone on the same page.
Then show off your results.

Tailor dashboards to each department and initiative, keep everyone moving in the right direction, and tell a data-driven story that demonstrates real outcomes.

  • Create and share dashboards
    Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Build a data-driven strategy
    Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
  • Monitor your impact
    Easily break down and tackle problems, then track—and share—how your successes drive business results.
  • Create and share dashboards
    Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Build a data-driven strategy
    Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
  • Monitor your impact
    Easily break down and tackle problems, then track—and share—how your successes drive business results.
  • Create and share dashboards
    Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Build a data-driven strategy
    Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
  • Monitor your impact
    Easily break down and tackle problems, then track—and share—how your successes drive business results.
  • Create and share dashboards
    Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Build a data-driven strategy
    Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
  • Monitor your impact
    Easily break down and tackle problems, then track—and share—how your successes drive business results.

"Alchemer Pulse turned our research strategy on its head. Now our respondents can write exactly what they want, and I can get exactly what I want out of it."

-John Pimm, Chief Operations Officer, IRC

ALERTS AND NOTIFICATIONS

Turn surprises into solutions

Automatically uncover issues, align teams, and track metrics,
so you can tackle challenges proactively.

  • Instantly flag incidents
  • Track metrics in real time
  • Schedule and share updates
ASPECT-BASED SENTIMENT ANALYSIS

Text analysis that’s like a scalpel, not a sledgehammer.

OPEN TEXT ANALYSIS

Fully loaded,
out of the box.

Text feedback can be overwhelming. We’ll help you cut through the noise.

FAQ

Open text analysis uses advanced machine learning to categorize and extract insights from unstructured text data like survey responses and customer feedback, helping businesses understand and act on qualitative information effectively.

Text analysis works by using algorithms and natural language processing (NLP) techniques to parse through and interpret unstructured text data. These tools identify patterns, extract key information such as sentiments or themes, and transform textual content into structured data that businesses can use to derive insights, make decisions, and improve processes.

Text analysis is important because it helps businesses extract valuable insights from unstructured text like customer feedback and reviews, uncovering trends, sentiments, and patterns to inform decisions and enhance customer experiences and products/services.

Here is an example of text analysis: A company conducts a customer satisfaction survey with open-ended questions. For example the company may ask “Describe your experience with our product/ service”. Text analysis will categorize responses, identifying keywords, and summarizing key insights, so the company can pinpoint areas for improvement, gauge overall sentiment, and make data-driven decisions to enhance customer experience and satisfaction.

Sentiment analysis is the process of determining whether a piece of text expresses a positive, negative, or neutral sentiment, helping businesses understand customer opinions and public sentiment.

We put together a simple one-pager that encapsulates the benefits of Alchemer Pulse.

Download it here: The Benefits of Alchemer

See Pulse in Action

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