Alchemer Mobile Executive Reports

Uncover Actionable Insights from Your In-App Customer Feedback

Alchemer Mobile Executive Reports unlock the value of free-form customer feedback comments by applying custom-built natural language processing tools to identify important patterns and highlight key recommendations. This professional, managed service from the Alchemer Mobile Customer Success and Data Analytics teams helps you sift through tens of thousands of data points to reveal and identify next best actions to improve customer experience and your bottom line.

Tailored Reports that Dive Deep into Feedback

Alchemer Mobile Executive Reports help you delve deeper into customer feedback and survey results, through data analysis services tailored to your requirements. We help you uncover significant factors affecting segments of your customer base, impacting mobile app quality, or jeopardising your customer adoption and retention.

Mobile Executive Reports are offered for an annual fee, delivered by the professionals on Alchemer Mobile Customer Success and Data Analytics teams. Reports are delivered four (4) times per year and tailored to your needs.

Who is it For?

Alchemer Mobile Executive Reporting is designed for teams needing to:

  • Turn mobile customer feedback into executive-ready analysis.
  • Uncover actionable insights.
  • Uncover voice-of-the-customer trends and next best actions.

The Alchemer Mobile Executive Reports process gathers your requirements and tailors the analysis to your needs.

Customisation

After discerning hidden details and relevance from the data, our initial report draft provides the information and trends uncovered, along with our advice for next steps and leading practices. We gather your feedback and then conduct analysis on the areas of interest you identify in the review session.

Data Analysis

Our team of Data Analysts applies their expertise to clean and analyse the data, perform regression and multivariate analysis, and benchmark against industry statistics to unearth important insights from the raw feedback.

Presentation

Our design team produces a 25+ page, turnkey report that is presentation-ready for your executives. Delivered four times a year, you’ll be the new team hero thanks to the quality insights and recommendations revealed.

A variety of customisation options are available based on your product, marketing, or business goals. You can select from these analysis options:

Feedback Categorisation

Free-form text responses categorised into granular buckets around app features, providing a deeper understanding of which capabilities customers talk about most frequently.

Trend Analysis

A chronological view of the shifts in customer feedback and volume trends, for each feedback category.

Sentiment Analysis

Sentiment categorisation from free-form text responses highlights classifications such as technical difficulties, app functionality, rewards programmes, and so on—stack ranked by volume.

Competitive Analysis

Benchmark phrases for all competitors in your app category or vertical, including the topics trending industry-wide, and a comparative analysis of significant phrases.

Cohort Analysis

In-depth insights segmented by different customer groups—based on your custom data fields, highlighting the most significant phrases.

Talk to your Alchemer Customer Success Manager or call 1-800-609-6480 to learn more about Alchemer Mobile Executive Reports. They will help tailor the right package for you.

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