Additional Products and Services

More ways to collect the best feedback and integrate it into your business and systems.

Effectively reach the right audiences in the channels where they engage the most, collect actionable feedback, integrate feedback into your critical business systems, and get the additional training and services you need to be successful.

Reach your customers where they are the most engaged

Additional
Emails:

When conducting numerous surveys with large groups of people, you might exceed the 10,000-email per month limit. Extend this with more emails to get the feedback you need.

SMS
Distribution:

Research shows that people respond to SMS texts more often and faster than emails. When people don’t respond to emails, this is the best way to reach them.

Website
Intercepts:

Getting people’s feedback in real-time while they’re interacting with your brand is challenging, but our website intercepts give you the best chance to capture their feedback.

Video Feedback Collection:

Start seeing and hearing what people really believe with video feedback. It’s a quick and easy way to hear directly from your respondents. Plus, you get human-produced transcriptions and AI-powered sentiment analysis.

Call 1-800-609-6480 or contact us
to add more ways to collect feedback.

Integrate feedback and data into your core systems

CRM
Integrations:

Putting feedback at the centre of your CRM solutions (e.g. Salesforce and Microsoft Dynamics) gives your customer-facing teams specific and personal feedback from your customers.

Marketing
Integrations:

Integrating feedback into marketing applications, such as HubSpot and MailChimp, allows you to trigger surveys and operational actions based on what your customers are telling you.

BI
Integrations:

Our business intelligence integrations (e.g. Tableau and Power BI) make it easy to create dashboards and present live data in visually captivating ways.

Integrate With Anything:

Our customers have leveraged our Open REST API to integrate Alchemer into hundreds of different enterprise software products without implementation or extensive customisation.

Call 1-800-609-6480 or contact us
to add integrations.

Make it easy for your business to adopt Alchemer

Microsoft Teams and Slack:

Our Microsoft Teams and Slack integrations make it easy to communicate feedback internally to the people who can take action. Choose the integration that works the way your team already works.

Additional Private Domains:

When integrating feedback into marketing at an enterprise level, you might need multiple domains to support departments, divisions, and secondary brands.

Single Sign On (SSO):

If you already use an Identity Provider (IDP) to manage your logins and system access points, you can include Alchemer. We support any IDP that uses the SAML 2.0 protocol.

Additional API Calls:

Because Alchemer is built on an open architecture, it’s easy to add custom features and integrations. If you find your integrations reaching our API call limits, you can buy additional bandwidth.

Call 1-800-609-6480 or contact us
to get the most from Alchemer

Run at Top Speed Quickly with Alchemer Services

Panel Services:

Our full-service team is ready to help you find the audience you need in the exact proportion you need. We offer a data quality guarantee to replace any unusable data at no additional cost.

Professional Services:

We are ready to help when you don’t have the capacity or technical resources to custom-fit Alchemer to your business. We can help with custom scripting and programming to deliver exactly what you need.

Training Services:

Alchemer Basic Training is a live, five-hour, virtual training course that is customisable to get your team up to speed quickly through personalised training.

Onboarding Services:

We can custom-design a programme to help you engage with Alchemer as fast as possible to help you achieve your mission.

Call 1-800-609-6480 or contact us
to engage the Alchemer Services Team.

Alchemer University Accelerates Learning When and Where You Need It

Alchemer University:

You can access self-serve training through Alchemer University (inside your Alchemer portal). Click the Alchemer University link within your account to take advantage of our complimentary training.

Are you ready to make every customer voice matter?