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Use Case: Digital Experience (mobile app & website feedback)

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A person in a suit sits in front of a laptop. The screen displays digital profiles with names and ratings, suggesting a focus on reviews or social networking. The background is blurred, emphasizing the profiles.
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PCMag

PCMag.com Features Editor, Eric Griffith brought the iconic PCMag Reader’s Choice Awards surveys in-house with...
A computer screen displaying various online casino games, including slots and card games, against a backdrop of gold coins. Multiple devices show colorful game graphics and vibrant themes associated with Las Vegas.
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Product Madness

The VIP Support Manager at Product Madness used to deal with an unwieldy Net Promoter®...
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
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IHG Case Study

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels...
A person is holding a smartphone displaying a food delivery app with various dishes and ratings. The screen shows in-app feedback titled Do Hitansh Grocery Shopping? with Yes and Not Now options, seamlessly blending convenience with culinary choices from all recipes featured.
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Allrecipes Case Study

Allrecipes increased Five-star App Store ratings by 80% with Alchemer Mobile. Allrecipes is the number...
A laptop screen shows three people smiling and conversing inside an office. Two wear glasses, and theyre dressed in business casual attire. The setting is well-lit, with windows in the background.
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Dish Network

DISH Network uses Alchemer to collect feedback, automate, consolidate, and streamline several business processes. saving...
A woman holding a smartphone is displayed on a laptop screen with a play button overlaid, indicating a video. She is wearing a white jacket, sitting outdoors with trees in the background.
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Alkami Customer Story

Alkami, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., implements...
A laptop displaying an image of several trucks parked in a lot. The image has a warm, orange hue overlay, giving it a sunset-like effect. The trucks are partially visible, positioned in rows.
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Pilot Flying J Customer Story

The Pilot Flying J product team set a goal to build more features that aligned...
A laptop displaying a vivid image of lightning against a stormy, gradient turquoise and green sky. The screens crisp detail contrasts with the devices sleek, silver frame.
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WeatherBug Customer Story

Over 12 million people rely on WeatherBug for accurate weather reporting to help plan their...
A laptop is open, displaying an image of cheering sports fans in a stadium. The screen shows a crowd with arms raised, creating an energetic atmosphere. The image has a blue tint, highlighting the excitement of the event.
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FanDuel Customer Story

Acting on mobile customer sentiment data powered by Apptentive Fan Signals®, the FanDuel team was...
A laptop screen showcases a tempting array of Dunkin Donuts in vibrant colors and delectable toppings, all overlaid with a pink gradient. A play button sits at the center, ready to unveil the mouthwatering delights of this video feast.
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Dunkin Customer Story

With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product...
A laptop displaying a paused video with a play button overlaying an image of a large house with a wraparound porch and multiple gables. The scene is tinted blue.
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Zillow Customer Story

Learn more about how Principal Program Manager, Jessica Sheibach, used Alchemer Mobile (formerly Apptentive) to...
A laptop displaying abstract digital graphics with data charts and colorful swirling patterns. The overlay creates an impression of technology and data analysis. The keyboard and part of the wooden surface are also visible.
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Malwarebytes

International cybersecurity company, Malwarebytes, needed a robust, but stable customer feedback platform that could be...
Cover of the 2022 Mobile Customer Engagement Benchmark Report by Apptentive (Now Alchemer), featuring a dark blue background with flowing purple and blue wave patterns.
Blog

Benchmark Report 2022

Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of...
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