Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs
This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders...
An Introduction to Text Analysis with Alchemer Pulse
We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback...
Rethink Your Feedback Strategy with Text Analysis
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are...