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Use Case: Customer Experience (CX)

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A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
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Customer Success Stories: Customer Experience Amplified

Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an...
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Blog

Customer Success Stories 2: Going Beyond NPS

Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you...
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
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IHG Case Study

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels...
A person is holding a smartphone displaying a food delivery app with various dishes and ratings. The screen shows in-app feedback titled Do Hitansh Grocery Shopping? with Yes and Not Now options, seamlessly blending convenience with culinary choices from all recipes featured.
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Allrecipes Case Study

Allrecipes increased Five-star App Store ratings by 80% with Alchemer Mobile. Allrecipes is the number...
A woman in a white blazer looks at documents while seated at a table. Shes smiling and appears to be in a modern, well-lit office space. Her hair is neatly tied back, and shes focused on her work.
Blog

Closing the Loop

Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer...
A laptop displaying an image of several trucks parked in a lot. The image has a warm, orange hue overlay, giving it a sunset-like effect. The trucks are partially visible, positioned in rows.
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Pilot Flying J Customer Story

The Pilot Flying J product team set a goal to build more features that aligned...
A laptop is open, displaying an image of cheering sports fans in a stadium. The screen shows a crowd with arms raised, creating an energetic atmosphere. The image has a blue tint, highlighting the excitement of the event.
Blog

FanDuel Customer Story

Acting on mobile customer sentiment data powered by Apptentive Fan Signals®, the FanDuel team was...
A laptop screen showcases a tempting array of Dunkin Donuts in vibrant colors and delectable toppings, all overlaid with a pink gradient. A play button sits at the center, ready to unveil the mouthwatering delights of this video feast.
Blog

Dunkin Customer Story

With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product...
A laptop displaying a paused video with a play button overlaying an image of a large house with a wraparound porch and multiple gables. The scene is tinted blue.
Blog

Zillow Customer Story

Learn more about how Principal Program Manager, Jessica Sheibach, used Alchemer Mobile (formerly Apptentive) to...
A diverse group of professionals engaged in a discussion around a table. A man in a gray suit and a woman in a beige blazer are smiling and examining documents together. The setting is a modern office with natural lighting.
Blog

Becoming Customer-Centric

Becoming a customer-centric organization is the goal of more organizations today than at any time...
Cover of the 2023 Mobile Customer Engagement Benchmark Report by Alchemer. The design features a large orange letter A on a dark gray background with smaller A patterns.
Blog

Benchmark Report 2023

The 2023 Mobile Customer Engagement Benchmark Report was created for companies seeking to understand how...
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Blog

Four Reasons Why CX is Suffering in 2022

People are increasingly frustrated with companies, and the people on the front lines bear the...
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Blog

The Alchemer Approach to Customer-Centricity

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you...
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