Welcome to the August 2020 edition of the Alchemer Monthly Insider newsletter. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable? Is there more you want to hear from us? Please provide your ideas and feedback using the survey at the end of the newsletter.
By September 8, All Alchemer Accounts will be Upgraded to the New User Interface!
Our new Enterprise Experience interface provides better access to the features you use most. We’re migrating all users to it for free over the next month. There is no impact on your surveys or survey respondents. You can wait for us to move you, or you can move on your own. Learn More.
Increase Your NPS and Reduce Customer Churn with the Activated NPS Solution
Want to increase your Net Promoter Score by 15%? Reduce customer churn by 3%? Those are the results we’re seeing from the Activated NPS Solution after just a few months. Learn how you can retain more of your customers. Learn More.
Customer Case Study: Mozilla Creates Actionable Voice of the Customer Feedback
“Sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. Click here to read more.
Support Tip of the Month:
Plan Ahead Before Building a Survey
To meet your objective, it’s imperative to lay out a clear process before building your survey. Here are four questions to help you gather the feedback you need to address the questions you want answered. Read More.
EU-US Privacy Shield Struck Down,
Alchemer Customers Not Impacted
When the Court of Justice of the European Union (ECJ) recently invalidated the EU-US Privacy Shield framework, it affected about 5,300 companies. Alchemer customers, however, were not affected as we did not rely solely on the Privacy Shield membership for GDPR compliance. We always execute standard contractual clauses with our EU customers. Additionally, we have maintained an EU data center in Germany, and our software is GDPR compliant. Read More.
Thank you for reading our August newsletter. If you have an interesting story about using Alchemer, or want to provide feedback on this issue, please reach out to us by filling out this quick survey. Thank you for your business.
Please be safe and look out for each other.