| Collaborator | Professional | Full Access | ||
|---|---|---|---|---|
| Number of Surveys Create and field as many surveys as you need. | Unlimited | Unlimited | Unlimited | |
| Questions per Survey No limit to the number of questions that a survey can have. | Unlimited | Unlimited | Unlimited | |
| Annual Number of Responses Annual account response limits shown and are based on highest level license across all users. Monthly limits apply. | 75,000* Per Account | 100,000* Per Account | 125,000* Per Account | |
| Custom Survey Branding (Premium themes, logos. colors) | ||||
| Email Support Contact our helpful and friendly support team for knowledgeable assistance. | ||||
| Phone Support Standard Phone Support (for Professional and Full Access annual plans only) is available 6am - 6pm MT (Mon-Fri). | ✔ | ✔ | ||
| Data Report Downloads (PDF, PowerPoint, Excel, Word) | ✔ | ✔ | ✔ | |
| Survey Logic Alchemer logic features allow you to customize your survey for each respondent. This will save your respondents from survey fatigue and improve your data quality. | ✔ | ✔ | ✔ | |
| Advanced Survey Logic Multiple Conditions, Piping/Repeating | ✔ | ✔ | ||
| Advanced Data Reports (SPSS) Our SPSS export feature not only allows you to export your data to SPSS, but will automatically setup and import your variable names, variable types, titles and value labels for SPSS as well. We do this by exporting directly to SPSS's proprietary .SAV format from Alchemer which makes the export process clean and easy. | ✔ | |||
| Advanced Survey Analysis Conjoint, Open Text | ✔ | |||
| Raw Data Exports Export raw survey data to Excel. | ✔ | ✔ | ✔ | |
| Send Email Campaigns Send out your survey to a list of contacts via an email set up (Xk per month.) | ✔ | ✔ | ✔ | |
| File Upload Question Type Allow users to upload an image, document, or other file types while taking your survey. | ✔ | ✔ | ✔ | |
| Offline/Kiosk Mode Collect data in remote locations, or anywhere a reliable internet connection is not guaranteed. | ✔ | ✔ | ||
| Market Research Questions (e.g. Card Sort, Heatmap, Conjoint) | ✔ | |||
| Share Report via URL Once your report is complete, you can access a shareable so you can share it with other stakeholders. | ✔ | ✔ | ✔ |
Recognized in the Gartner® Magic Quadrant™ for Voice of the Customer
Recognized in the Forrester Customer Feedback Management Solutions Landscape for Q2 2024
Customer Quote here!
Open text analysis uses advanced machine learning to categorize and extract insights from unstructured text data like survey responses and customer feedback, helping businesses understand and act on qualitative information effectively.
Text analysis works by using algorithms and natural language processing (NLP) techniques to parse through and interpret unstructured text data. These tools identify patterns, extract key information such as sentiments or themes, and transform textual content into structured data that businesses can use to derive insights, make decisions, and improve processes.
Text analysis is important because it helps businesses extract valuable insights from unstructured text like customer feedback and reviews, uncovering trends, sentiments, and patterns to inform decisions and enhance customer experiences and products/services.
Here is an example of text analysis: A company conducts a customer satisfaction survey with open-ended questions. For example the company may ask “Describe your experience with our product/ service”. Text analysis will categorize responses, identifying keywords, and summarizing key insights, so the company can pinpoint areas for improvement, gauge overall sentiment, and make data-driven decisions to enhance customer experience and satisfaction.
Sentiment analysis is the process of determining whether a piece of text expresses a positive, negative, or neutral sentiment, helping businesses understand customer opinions and public sentiment.
We put together a simple one-pager that encapsulates the benefits of Alchemer Pulse. Download it here: The Benefits of Alchemer Pulse
Capture actionable feedback across surveys, websites, apps, and third-party channels – ensuring you never miss a critical moment or customer insight.
Integrate feedback with 400+ business systems and automate workflows to trigger real-time actions, empowering your teams to respond instantly and close the loop.
Transform feedback data into clear, actionable insights with AI-powered analysis, intuitive dashboards, and robust reporting tools to make an impact on your goals.
