Turn Customer Feedback to Gold
The Activated NPS Solution from Alchemer is the only way to transform into a truly customer-centric organization.
Immediately deliver actionable customer insights to the right people, so you can respond and innovate in real-time. Your customers feel heard, making their feedback worth its weight in gold.
Increase Customer Satisfaction, Loyalty, and Retention with Activated NPS
We solve business problems that are difficult to overcome because of common constraints such as resource limitations, IT backlog, or organizational priorities. With our solutions, you take control of your business problem and desired outcomes by putting workflows and processes in place that are automated, safe, and secure. Each solution delivers powerful workflows that wire into the systems and processes you use every day, bringing customers to the center of your processes while consolidating and protecting your data.
All of our pre-packaged Solutions are ready to go, with pre-configured surveys, workflows, integrations, and case management to solve your challenges.
• Pre-configured Net Promoter Score survey that leverages industry-leading practices
• Pre-configured Executive and Operation Reports
• Integrations to work with the systems your people use every day
• Response Management workflows with industry-leading case management process
• Tableau dashboard built specifically for Activated NPS
• Thought-leadership guides on building NPS surveys, distributing satisfaction surveys, setting up system and process integrations, updating and distributing NPS reports, and using open-text analysis to monitor drivers of satisfaction and dissatisfaction
The Activated NPS Solution features all the tools your organization needs to integrate feedback into the systems and processes your people use every day to truly bring customers to the core of your businesses.