Activated NPS: Create happier customers. Reduce customer churn.
One of the biggest problems facing companies today is acting on customer feedback fast enough to truly improve each customer’s experience. Most companies just collect Net Promoter Score (NPS) data, aggregate it, and hope that there’s an improvement from last quarter. This approach doesn’t give companies the opportunity to address an individual customer’s issue when it matters most and can come at the expense of aggregated changes.
The Activated NPS Solution from Alchemer is a complete package that allows you to set up, manage, monitor, and act on your customer feedback using the systems and processes you already use. It allows you to react to customers in real-time– while they’re upset, indifferent, or happy – and have the right person close the loop with them. This makes it much easier to turn indifferent and unhappy customers into fans, and happy customers into evangelists.
After Alchemer implemented the Activated NPS Solution, we saw:
• A 15% increase in Net Promoter Score in 10 months
• A 3% reduction in churn in 10 months
• A 60% reduction in the number of perceived bugs reported by customers
To learn more about the out-of-the-box Activated NPS Solution download the solution sheet, call 1-800-609-6480 or email your account manager or sales today.
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• Pre-configured Net Promoter Score survey that leverages industry-leading practices
• Pre-configured Executive and Operation Reports
• Integrations to work with the systems your people use every day
• Response Management workflows with industry-leading case management process
• Tableau dashboard built specifically for Activated NPS
• Thought-leadership guides on building NPS surveys, distributing satisfaction surveys, setting up system and process integrations, updating and distributing NPS reports, and using open-text analysis to monitor drivers of satisfaction and dissatisfaction
The Activated NPS Solution features all the tools your organization needs to integrate feedback into the systems and processes your people use every day to truly bring customers to the core of your businesses.
Bring Your Customer’s Voice to the Center of Your Business
Keep more of your best customers
Discover how the Alchemer Activated NPS Solution helps you build a customer ecosystem and ensures that your company hears each customer’s voice and responds to them.
Integrate with Existing Systems
Alchemer integrates easily with popular enterprise systems
The Activated NPS Solution package includes integrations with a CRM, like Salesforce; an enterprise messaging tool, like Slack; and a visualization solution such as Tableau. We also have ready-to-go NPS integrations to Microsoft Dynamics, Service Cloud, HubSpot, MailChimp, JIRA, and many more. This simplifies the process of building an integrated solution that feeds responses directly into your CRM, support, marketing, visualization, and communications systems.
Get Up and Running in 30 Days
Skip the long setup processes and incomplete implementations
The Alchemer Activated NPS Solution works with the systems you already have in place, so there’s no need for long and expensive implementations. We can get you acting on customer responses within 30 days, and coach you from setup to launch to support the success of your NPS program. Once active, the solution will trigger different workflows depending upon the score, the respondent, and the specific department.