8th Annual Mobile Customer Engagement Benchmark Report

Download the Shopping Mobile Customer Engagement Benchmark Report by filling out the form. Discover the benchmarks that relate specifically to your industry and learn about ways to improve your performance.

An excerpt from the report:

Teams managing Shopping apps prompted more customers for in-app surveys in 2022 than the overall average (36% compared to 30% overall), particularly in Retail apps which prompted 53% of their customers for surveys…[W]hen the number of customers prompted for survey feedback quickly increases, brands run the risk of a lower response rate. That is what happened to Shopping apps last year: the average survey response rate for eCommerce was 8% and for Retail was 12% (compared to 13$ overall average).