8th Annual Mobile Customer Engagement Benchmark Report

Download the Utilities Mobile Customer Engagement Benchmark Report by filling out the form. Discover the benchmarks that relate specifically to your industry and learn about ways to improve your performance.

An excerpt from the report:

Utilities mobile teams prioritized giving their customers a voice in 2022, despite managing apps in an industry that’s not necessarily exciting or heavily transactional. Utilities apps interacted with 50% of their consumers, almost doubling the overall benchmark of 28%. And when people were prompted for feedback, they gave it: on average, 97% of consumers responded to feedback prompts (compared to 92% overall).