Mobile app developers in the expense management, work collaboration, shipping, and other business service industries are always searching for ways to improve ratings and reviews, plus overall retention of app users.
The 2023 Business Services Mobile Customer Engagement Benchmark Report will let you know how your app stacks up against the rest in your industry.
Download the Business Services Mobile Customer Engagement Benchmark Report by filling out the form. Discover the benchmarks that relate specifically to your industry and learn about ways to improve your performance.
An excerpt from the report:
Retention benchmarks were slightly lower than overall averages: 30-day retention was 63% (67% overall), 90-day was 51% (58% overall), and annual was 32% (42% overall). Improving retention is critical, and in the coming year, apps in the category will benefit from closing the loop so customers know when their feedback was heard and what change it influenced.
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